Questions about an order or how Pinch Spice Market rolls? Check out frequently asked questions here or just go ahead and contact us if reading all this doesn’t sound fun.
When Will I Receive My Spices?
We ship orders out the same or next business day. We’re based in Louisville, KY.
With USPS, typical shipping time to your door is 2-4 days, although there can be delays outside of our control.
If you choose UPS Air Mail, your package should arrive in 1-2 days.
Do You Ship Outside the USA?
We do not regularly ship outside the USA, but we may be able to make exceptions for larger orders. If you would like spices shipped to another country, please contact us.
We do ship to U.S. Service Members living abroad, and to U.S. territories too, such as Puerto Rico and Guam.
I’m in Louisville. Can I Shop Online & Pick Up at Your Factory?
Yes, you can! We offer free pick up at our secure lockers, located just outside our factory at The Mellwood Art Center (find directions here).
How to do it: Just shop online, select local pick up at checkout, and we’ll let you know when they’re ready for pick up. We typically have them ready in under 4 business hours, but if you need them sooner, give us a call and we can usually make that happen. Here’s what the lockers look like (we’ll email you a code for the locks)…
Are Your Spices Certified Organic?
Yes, we source from certified organic farms. There are a few exceptions when no organic version of a spice exists, such as salt (which cannot be labelled as organic because it’s a mineral mined from the Earth) and sumac, which is wild harvested. In those cases we do not have organic labelling on those products.
Is There Gluten in Any of Your Products or is Gluten Used/Processed Anywhere in Your Spice Shop?
All of our products are gluten free. We have close friend with a severe case of Celiac Disease and take this very seriously. There is no gluten in our spice shop either.
Are Your Spices Vegetarian and/or Vegan?
Yes, all of our products are vegetarian and vegan EXCEPT for two:
- our Pinch Valley Ranch organic ranch seasoning – which has buttermilk in it (so it’s vegetarian but not vegan)
- our Honey Chipotle BBQ – which has dehydrated honey in it (so it’s vegetarian but not vegan)
Meaghan, one of the owners, is a vegetarian and takes this very seriously.
Are there Peanuts or Tree Nuts in Your Products or Do You Process Peanuts or Tree Nuts in Your Facility?
No, we do not have peanuts or tree nuts in any of our spice blends, nor do we process them in our facility. We do sell organic and fair trade nutmeg, but that’s not actually a nut, it’s a fruit!
Are You a Sustainable, Eco-Friendly Spice Company?
Yes, helping this planet heal and thrive is one of our top priorities as a company. You can learn more about our sustainability practices here.
Do You Practice Fair and/or Direct Trade?
Yes, we purchase direct from farmers and practice fair trade. We believe in ethically sourcing all our spices and herbs. Unfortunately, there are a few instances where fair trade is not available for certain spices in certain countries.
We’re proud to have personal relationships with many of our spice farmer partners and processors, and that’s who we purchase a majority of our spices from. In fact, we’ve visited quite a few of them on their farms in Sri Lanka, India and other parts of the world. You can learn more about that here.
Does Organic Even Really Matter When it Comes to Spices?
Yes. Here’s a ton of reasons why it matters to shop organic, fair trade, ethical and high quality spice companies like Pinch.
I’m Looking for a Certain Spice but I Don’t See it on Your Website – Can You Still Get it/Make it for Me?
In short, yes. We’re always on the hunt for new sources of high quality organic spices (our standards are extremely high), and we continue to make new spice blends. If there’s something you’re looking for, let’s chat.
Can You Make Me My Own Custom Spice Blend? Do You Offer Corporate White Labelling?
Yes, we’d love to. We’ve done this for weddings, corporate gifts, Community Supported Agriculture Shares (CSAs) and other events. Please contact us if you’re interested in creating a custom spice blend and/or custom spice labels on existing blends.
Do You Offer Wholesale Pricing or B2B Services?
Yes. Many of our products are already deeply discounted when you buy our 1 and 5-pounds bags. If you don’t see 1 or 5 pound sizes for a spice you’re looking for – or you’re looking to purchase in larger quantities – please contact us. We have direct relationships with farmers and offer competitive pricing.
Do You Have a Friend Referral Program Where I Can Earn Pinch Spice Credit When Friends and Family Buy Spices from You?
Funny you ask, we do! Share your favorite spice company with your friends and family and you’ll get $5 Pinch credit for every friend who makes a purchase with us. No limits! Learn more about our friend referral program here.
What’s Your Return Policy?
If there’s any issue within 15 days of purchase, we will resolve it for you via refund, exchange, replacement or return. We want you to be happy. If there’s a problem, please contact us.
What’s This I Hear About a Spice Vending Machine?
We have created the WORLD’S FIRST spice vending machine! It’s located right outside our spice factory (sorry, factory isn’t open to the public) at The Mellwood Art Center.
Directions are here and you can learn more about it, including see a list of spices currently available in it, here.
Who Are You People, Anyway?
We’re Thomas McGee and Meaghan Thomas, partners in life and in spice. And yes, Thomas’ first name is Meaghan’s last name. Kinda fun. Sometimes we refer to ourselves as Thomas & Thomas. Learn more about who we are and the Pinch story here.
How Do I Contact You?
If you have any questions about your order or spices in general, email us at email@example.com. You can also find our phone number here.